Privacy Policy

Last Updated: June 2026

Welcome to the website of Lumenise Development Partners Limited. This Privacy Policy outlines how we collect, use, store, and protect any personal data you provide when visiting lumenise.co.uk (the Website) or when contacting us regarding our Organisational Development, Coaching, and Transactional Analysis (TA) services.

Lumenise operates as an Independent Data Controller in full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR).

ICO Registration Number: ICO:00014297522

1. Lawful Bases for Processing Data

Under data protection laws, we must have a valid legal reason to process your information. We rely on the following bases:

• Consent: When you explicitly opt-in to submit your details via our secure on-site contact forms or subscribe to newsletters. You can withdraw this consent at any time.

• Contractual Necessity: When you request a discovery call or inquire about a service, processing your contact details is required to take steps toward entering a professional agreement.

• Legitimate Interests: To analyze aggregate Website traffic, protect our site from malicious activities, and optimize the delivery of our digital content.

2. Information We Collect and How We Use It

A. Information You Voluntarily Provide If you fill out a form on our Website, complete a message prompt, or schedule a discovery call, we collect:

• First and Last Name

• Email Address

• Phone Number

• The content of your inquiry message

How we use it: To respond to your queries, coordinate appointment times, and, where explicitly requested, send professional updates or newsletters.

B. Information Collected Automatically Like most modern website operators, we automatically log standard data sent by your web browser, such as your Internet Protocol (IP) address, browser type, language preference, referring page, and the specific date and time of your visit.

How we use it: This data is processed in an aggregate, non-identifying format to help us understand web traffic patterns, fix performance bugs, and improve user experience.

3. Third-Party Systems and Infrastructure Architecture

We use enterprise-grade cloud architecture to securely store and process your website data. Your information is routed through the following secure providers:

• Hosting and Content Management: Our Website platform and automated contact form processing are managed securely by Squarespace.

• Email and Internal Document Management: Contact inquiries and business communication are handled via our secure, password-protected Google Cloud Platform (GCP) Workspace gateway.

• Scheduling and Operational Communication: Virtual discovery calls are conducted through Google Meet. Quick scheduling confirmations are routed via WhatsApp for Business, where your contact profile remains securely isolated inside the business application environment.

• Security and Spam Prevention: We protect our communication infrastructure from automated spam using Google reCAPTCHA.

• Embedded Media: Pages may occasionally feature embedded video insights hosted securely by YouTube.

4. Cookies and Web Analytics

We use Google Analytics to gather anonymous information about how visitors navigate and interact with our Website. This uses cookies (small text files saved to your computer) to monitor behavioral trends without identifying you personally.

• Your Control: You can adjust your web browser settings to refuse cookies before visiting our site. If you choose to disable cookies, please note that certain features of the Website may not function perfectly

5. Data Retention Boundaries

• Inquiries: If you contact us but do not proceed with a professional contract, your contact information is securely purged from our active communication channels within 1 month.

• Subscribers: If you sign up for newsletters, your email address is retained until you choose to unsubscribe via the opt-out link provided in every digital correspondence.

6. Your Statutory Legal Rights

Whether you are based in the UK or the European Union, you possess robust data protection rights. You have the right to request:

• Access to the personal data we hold about you (Subject Access Request).

• Correction of any inaccurate or out-of-date information.

• Erasure of your personal data (the right to be forgotten).

• Restriction of or objection to how we process your data.

To exercise any of these rights, please contact us directly by submitting a request through our on-site Contact Form. We will process your verified statutory request within 30 days without fee.

7. Regulatory Recourse and Complaints

We aim to handle all data with the utmost care. However, if you are unsatisfied with how your data is treated, you have the right to log a formal complaint:

• In the UK: Contact the Information Commissioner’s Office (ICO) at www.ico.org.uk or via phone at 0303 123 1113.

• In the EU: Contact your local member state’s supervisory Data Protection Authority (DPA).

8. Policy Adjustments

We may update this Website Privacy Policy from time to time to mirror changes in our digital services or evolving data regulations. Any adjustments will be posted directly to this page. Your continued use of the Website after updates take effect constitutes your acknowledgment of the amended policy.